Shipping policy
Shipping & Delivery Policy
Last updated: May 2026
At workfurniture, we are committed to providing a smooth and professional delivery experience for customers throughout New Zealand.
This Shipping & Delivery Policy applies to purchases made through:
· https://shop.workfurniture.nz
· https://workfurniture.nz
1. Delivery Areas
workfurniture currently delivers within New Zealand only.
We do not currently offer international shipping.
We are unable to deliver to:
· PO Boxes
· Private Bags
A physical delivery address is required for all orders.
2. Standard Delivery
Standard delivery to selected New Zealand metro commercial ground-floor addresses is included on many products unless otherwise stated.
Additional delivery charges may apply for:
· residential addresses
· rural addresses
· remote or outer-island locations
· upper-floor deliveries
· restricted-access buildings
· stair-only access
· oversized items
· urgent or timed deliveries
· specialised freight requirements
Examples of locations that may incur additional freight charges include:
· Waiheke Island
· Great Barrier Island
· Stewart Island
· rural delivery zones
If additional freight charges apply, workfurniture will contact you prior to despatch.
3. Residential & Restricted Access Deliveries
Customers are responsible for ensuring safe and suitable delivery access.
Please advise us prior to despatch if your delivery location includes:
· stairs
· narrow accessways
· lifts
· limited parking
· loading dock requirements
· restricted site access
· after-hours delivery requirements
Additional labour or freight charges may apply where deliveries require:
· multiple-person handling
· stair carrying
· difficult site access
· re-delivery attempts
· delayed unloading
· specialised equipment
If access restrictions are not disclosed prior to delivery, additional charges may be incurred.
4. Despatch Timeframes
Despatch timeframes vary depending on the product ordered.
Quick Ship & In-Stock Products
Quick Ship or stocked items are generally despatched within 1–3 working days following payment confirmation.
Made-to-Order & Customised Products
Customised and made-to-order products require manufacturing and supplier scheduling.
Estimated lead times may vary depending on:
· supplier production schedules
· imported components
· fabric and finish availability
· freight schedules
· public holidays
· shipping delays
Estimated lead times displayed on product pages or quotations are indicative only and are not guaranteed.
workfurniture will endeavour to communicate significant delays where possible.
5. Delivery Timeframes
Delivery timeframes depend on:
· product availability
· manufacturing lead times
· freight carrier schedules
· destination location
· weather or transport disruptions
Some deliveries may require third-party freight carriers.
While we make reasonable efforts to meet estimated delivery timeframes, workfurniture is not liable for delays outside our reasonable control.
6. Split Deliveries
workfurniture sources products from a variety of manufacturers and suppliers.
Where orders contain products from multiple suppliers, items may arrive separately and on different dates.
For example:
· desks and chairs may be shipped separately
· accessories may arrive independently from furniture items
· project deliveries may be staged over multiple days
Split deliveries do not constitute incomplete fulfilment or grounds for cancellation.
7. Assembly & Installation
Products may be delivered either assembled or flat-pack depending on the supplier, product type, freight method, and carrier requirements.
Some products may require customer assembly.
Delivery service levels may vary between suppliers and freight carriers. Certain deliveries may be ground-floor only, while others may include delivery to upper floors or placement into the final location where access is suitable.
Unless otherwise specified:
· assembly is not included
· installation is not included
· placement or removal of existing furniture is not included
Installation and project coordination services may be quoted separately.
Customers are responsible for ensuring installation areas are:
· accessible
· clear of obstructions
· safe for delivery and installation teams
Additional charges may apply where installation delays occur due to site readiness or access issues.
8. Freight Damage & Inspection
Customers should inspect products upon delivery wherever reasonably possible.
If products arrive visibly damaged:
· note the damage with the freight carrier at the time of delivery where possible
· take photographs where appropriate
· notify workfurniture as soon as possible following delivery
Prompt reporting assists us in lodging claims with freight providers and suppliers.
Please retain all packaging materials until the claim has been assessed.
workfurniture reserves the right to repair, replace, or otherwise resolve freight-damaged products in accordance with supplier and freight provider processes, applicable warranties, and New Zealand consumer law.
Further information can be found in our Returns & Refunds Policy.
9. Authority to Leave
If a customer requests delivery without a signature or attendance at the delivery location, products will be left at the nominated location at the customer’s risk.
Risk in the products passes to the customer upon delivery.
10. Storage & Re-Delivery
Where delivery or installation is delayed due to customer request, site readiness, restricted access, or inability to accept delivery, workfurniture reserves the right to charge:
· storage fees
· re-delivery fees
· additional freight costs
· additional labour charges
Storage availability cannot always be guaranteed.
11. Commercial Project & Fit-Out Deliveries
Commercial project deliveries and installations may be:
· staged
· coordinated with site access requirements
· scheduled around construction programmes
· subject to supplier lead times and project sequencing
· supported by additional installation labour or coordinated onsite assistance where required
Project delivery schedules are indicative only and may change depending on:
· supplier availability
· construction progress
· site readiness
· access restrictions
· shipping or freight delays
workfurniture will work with customers and project stakeholders to coordinate delivery and installation requirements wherever reasonably possible.
12. Contact Information
For delivery, freight, or installation enquiries, please contact:
workfurniture
Email: hello@workfurniture.nz
Phone: 09 393 7555
Websites: